BUILDER ACCOUNT TERMS, ANTI-FRAUD CONTROLS & TERMS OF SALE
Operating Entity: Melbourne Building Products Pty Ltd
Jurisdiction: Victoria, Australia
Effective Date: July 2026
Builder Accounts are a strictly monitored commercial privilege reserved exclusively for licensed builders operating within Australia with an active ABN/ACN. No other trade categories—including but not limited to plumbers, electricians, handymen, painters, landscape gardeners, apprentices, un-certified laborers, or unlicensed sub-contractors—are eligible for this specific commercial tier.
Commercial applications for account activation will be automatically declined or immediately revoked if any of the following conditions occur:
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A valid, active Australian Building Licence Number is not provided at checkout or registration.
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The supplied building licence fails state or territory database validation checks (e.g., Victoria Building Authority (VBA), Service NSW, QBCC).
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The building licence is flagged as expired, suspended, cancelled, or restricted by any state building authority.
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The legal registration details of the building licence do not correspond exactly to the applicant’s provided photo identification or business structural records.
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Strict Regulatory Mandate: No active building licence equals no account access. There are absolutely no exceptions to this rule.
To protect our corporate infrastructure and prevent digital and physical commercial fraud, all applicants must submit a verified information array to our compliance desk. The Company strictly reserves the right to:
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Verify all registration and corporate credentials directly with relevant state municipal authorities.
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Request supplementary government-issued photo identification (e.g., Australian Driver’s License or Passport) at any point during the application, verification, or ordering process.
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Deny, suspend, or permanently cancel any active accounts that fail to pass our comprehensive commercial background and identity checks.
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All information supplied to the Company by the applicant must be true, complete, current, and accurate. Providing false, deceptive, or misleading documentation will trigger the immediate execution of the following protective measures without prior notice:
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Instantaneous suspension or permanent termination of the primary Builder Account.
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Cancellation of all active, pending, or back-ordered shipments without any liability or compensation to the builder.
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Foreclosure of trade pricing privileges and retroactive billing of completed orders at full standard retail value.
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Reporting of the fraudulent activity and credential usage to relevant law enforcement and state regulatory building authorities.
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Full civil liability for any transactional losses, merchant chargebacks, or administrative costs incurred by the Company due to the fraudulent activity.
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The registered Builder Account holder assumes complete, unconditional financial, legal, and operational liability for all activities, transactional charges, and orders processed under their credentials. This legal responsibility extends globally across all procurement channels, including:
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Automated e-commerce platform orders.
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Specialized builder/trade portal digital transactions.
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Verbal or written purchase orders processed at our physical in-store commercial trade desks.
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Modifications or item additions executed by authorized pickup agents.
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If a registered builder shares their system access, coordinates login transfers with a non-builder, or permits unauthorized third parties to procure items under their commercial account profile:
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The builder accepts unconditional, absolute financial and legal liability for all purchases, structural material acquisitions, and account misuse.
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The Company is completely indemnified against, and assumes no responsibility for, shared login data, negligent security practices by the account holder, or merchant identity fraud resulting from poor customer security protocols.
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Unless explicitly granted a written "Commercial Credit Facility" signed by the Company's directors, all Builder Accounts operate on a strict pre-payment basis. Goods will not be picked, packed, staged, manufactured, or dispatched from our warehouse depots until funds have cleared in full within our banking network.
For accounts granted an active Commercial Credit Facility, payment must be settled in full within the strictly defined timeframe specified on your approved commercial credit agreement (e.g., Net 7 or 14 days from the date of the Tax Invoice).
The Company reserves the absolute right to freeze, reduce, scale back, or modify a builder's credit line at any time without prior written notice. If a project order or bulk materials draw causes the account to exceed its assigned credit ceiling, the builder must immediately clear the over-limit balance via cash, credit card, or EFT. No order allocation, warehouse staging loops, or manufacturing scheduling will commence while an account sits over its designated credit limit.
For large-scale construction contracts where project orders are held in our warehouse for staggered, phase-based site rollouts, inventory holding and staging fees may apply. Payment for each specific project phase must be cleared 48 hours prior to any authorized on-site fleet drop or Click & Collect warehouse pickup loop.
Legal ownership and structural title of all building supplies, fixtures, appliances, tapware, basins, and materials remain exclusively with Melbourne Building Products Pty Ltd and do not pass to the Builder Account holder until all relevant invoices, interest charges, and outstanding balances owed by the builder are paid in full. The Company reserves the right to register its security interest on the Personal Property Securities Register (PPSR).
If a construction site or project experiences a financial shutdown, insolvency event, court administration appointment, or liquidation process:
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The builder is legally obligated to immediately identify the Company’s uninstalled materials stored on-site.
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The builder must facilitate the safe return and recovery of the uninstalled goods prior to any formal site lockout or asset freezing.
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The builder grants the Company, its employees, and recovery agents an irrevocable license to enter any construction project, site, or warehouse where the unpaid goods are located to physically repossess them.
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Project Disruption Liability Disclaimer: If a Builder Account falls into default or late payment status, the Company will freeze all project lines and withhold future shipments instantly. The Company accepts zero liability for construction delays, structural liquidated damages, subcontractor standby costs, or council compliance extensions resulting from a credit freeze triggered by the builder's non-payment.
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Enforcement & Debt Recovery Fees: Interest will accrue daily on all overdue amounts from the day after the payment due date until the balance is paid in full at a rate of 10% per annum (compounded monthly). If an account remains unpaid past 30 days, the builder explicitly agrees to indemnify and pay the Company for all collection costs, legal fees on a full solicitor-client indemnity basis, debt collector commissions, court costs, and filing expenses incurred by the Company to recover the outstanding debt.
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To mitigate commercial fraud, site allocation scams, and identity theft, the Company enforces a strict chain of custody for order collection at all Melbourne warehouse depot locations.
When the registered builder collects an order in person, they must present:
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A valid, current government-issued photo ID matching the account records.
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The original digital or printed Order Confirmation / Pickup Instruction Sheet.
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If the builder cannot collect the goods in person and utilizes a subcontractor, courier, or transport agent, the builder must notify the Company in writing prior to the agent's arrival via SMS text message, registered account email, or the official online portal. This communication must explicitly state the pickup agent's full legal name and contact phone number.
Upon arrival at our depot facility, the authorized pickup person must present:
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A valid government-issued photo ID matching the builder's written notice.
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The corresponding order confirmation documentation.
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Release Rejection: Goods will be withheld indefinitely and pickup deferred if the agent fails to pass this verification loop.
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If an authorized pickup agent attempts to add additional tools, fixtures, spare parts, or items to an order at the counter during the pickup loop:
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The registered builder must provide instantaneous written authorization via SMS text message or email directly to our counter staff.
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No additional items will be processed, un-picked, or added to the bill without explicit written account-holder approval.
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Any extra amount, freight fee, or financial liability arising from approved counter additions remains the sole responsibility of the primary builder account holder. The builder is fully liable for payment under their designated payment terms, not the pickup agent.
The Company may audit transactions and instantly suspend or cancel account privileges if we detect:
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Suspicious pickup activities or mismatched regional logistics vectors.
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Misuse of trade pricing configurations for unauthorized non-builder projects.
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Un-notified sharing of portal account access codes.
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Attempts to bypass eligibility rules or state licensing validations.
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To the maximum extent permitted under Section 64A of the Australian Consumer Law (ACL), where goods are not of a kind ordinarily acquired for personal, domestic, or household use, the Company’s liability for a breach of any statutory guarantee is strictly limited to product replacement or equivalent product supply cost.
EXCLUSION OF LABOR: Under no circumstances whatsoever shall Melbourne Building Products Pty Ltd pay for, reimburse, or accept financial liability for any third-party plumbing labor, electrical labor, carpentry labor, tiling labor, or any other professional trade service costs. This exclusion applies to all products supplied by the Company.
The Company will never cover or reimburse:
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Plumber or electrician call-out fees, hourly rates, or diagnostic charges.
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Defective product removal or extraction labor costs.
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Re-installation or refitting labor expenses for replacement components or units.
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Emergency or after-hours trade service charges.
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All products supplied by the Company (including but not limited to appliances, tapware, basins, electrical components, and plumbing fixtures) must be installed exclusively by an appropriately licensed and insured Australian tradesperson (e.g., a licensed plumber or licensed electrician).
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Proof of Licensed Installation: In the event of a product defect or warranty claim, the builder must provide written, verifiable evidence of compliant installation by a licensed trade professional (such as a valid invoice, compliance certificate, or trade license number).
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Voiding of Claims: Failure to provide immediate proof of licensed installation upon request will completely void any commercial warranty, voluntary guarantees, or claims for product replacement. The Company assumes no liability for products installed by un-certified laborers, apprentices, or unlicensed personnel.
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The Company accepts zero liability for auxiliary or consequential costs resulting from a product defect, including structural alterations, tiling modifications, waterproofing breakdown, plastering, cabinetry/stone benchtop removals, floor restorations, or business interruption losses suffered by contractors, builders, or property owners, except where explicitly required under the ACL.
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Strict Policy: There is an absolute No Change of Mind policy for all orders placed via, or collected through, warehouse pickup, Click & Collect, or physical trade counters.
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Once an order has been finalized, signed for, or collected from our depot, it cannot be returned, exchanged, or credited due to a change of mind or ordering error.
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Conditional Policy: For orders placed strictly through our online e-commerce platform and dispatched via third-party delivery/freight, a strict 48-hour Change of Mind window applies.
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Timeline Calculation: The 48-hour window begins exactly from the timestamp of delivery tracking confirmation. Requests received after 48 hours will be automatically rejected.
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Pristine Product Condition: To qualify for an online change of mind return, the product must not be used, opened, altered, or installed, and must remain entirely in its pristine, original, unmarked manufacturer packaging with all seals intact.
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All approved online change of mind returns, order cancellations, or order modifications requested after placement are subject to a mandatory, non-refundable restocking and administrative fee equal to 20% of the gross order value.
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This 20% fee will be automatically deducted from any store credit or refund issued.
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All initial delivery charges and return freight expenses are completely non-refundable and remain the sole financial responsibility of the Builder Account holder.
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Nothing in this commercial policy excludes, restricts, or modifies any condition, warranty, guarantee, right, or remedy implied by the Australian Consumer Law (ACL) and the Competition and Consumer Act 2010 (Cth) that cannot be lawfully excluded or limited.
Where a product is verified by an authorized internal technical assessment to carry an inherent manufacturing defect, the classification of the fault and subsequent remedy protocol shall align with the following statutory parameters:
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Major Failure: If a defect constitutes a verified major failure under the ACL framework, the customer may elect to receive an exact replacement product, a store account credit, or a full refund applied to the original payment channel.
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