Entity Name: MELBOURNE BUILDING PRODUCTS PTY LTD
ABN: 67 661 544 040
Trade account configurations, commercial credit lines, and tiered pricing matrices are a strictly monitored commercial privilege accessible exclusively to approved, active Trade Account holders. The Company reserves the absolute, unilateral right to decline any account application, suspend account access, or block transactions flagged as high-risk or failing internal verification checks.
Trade prices are specialized and visible only when formally authenticated within our digital trade portal or verified at our commercial trade desks. Melbourne Building Products operates an independent pricing structure; we do not offer price-match guarantees, we do not beat competitor quotes, and we do not match historical promotional values. All pricing adjustments are internal and determined solely by account tier volume metrics.
To prevent commercial identity theft, fraud, and account misuse, applicants must supply verified data arrays to our compliance desk, including:
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Full legal name of the operating entity, corporate structures, and individual applicants.
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Valid, active Australian Business Number (ABN) and/or Australian Company Number (ACN).
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Current government-issued photo identification (e.g., Australian Driver’s License or Passport) of all directors or authorized signatories.
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Verifiable trade credentials or state-issued contractor licensing details where applicable.
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The Company reserves the right to request updated identification, financial declarations, or corporate standing verification at any time. Accounts may be suspended, locked, or terminated immediately, and pending orders revoked or cancelled without liability, if verification fails or data appears inaccurate, misleading, or fraudulent.
A valid, serialized Tax Invoice issued directly by Melbourne Building Products Pty Ltd must be presented for any and all trade returns, exchanges, technical assessments, or warranty claims. Without an authentic tax invoice, no store credits, product replacements, parts allocations, or remedies will be processed under any circumstances.
The registered Trade Account holder assumes complete, unconditional financial, legal, and operational liability for all purchases, transactions, and fees processed under their credentials. This absolute liability applies universally to:
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Orders executed via our e-commerce platform, mobile frameworks, or digital trade portal.
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Bookings made verbally or in writing at an in-store commercial counter.
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Secondary purchases, special orders, or item additions authorized at warehouse collection points.
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If the account holder shares portal access codes, leaks passwords, or allows unauthorized individuals or field staff to procure items under their profile, they accept full liability for all subsequent transactions. The Company is completely indemnified against, and assumes zero responsibility for, merchant identity fraud resulting from the account holder's failure to secure account credentials.
Unless explicitly granted an active "Commercial Credit Facility" in writing signed by a Director of the Company, all Trade Accounts operate on a strict pre-payment framework. Goods will not be picked, packed, staged, or dispatched from our warehouse depots until funds have cleared in full within our banking system.
For accounts explicitly granted a Commercial Credit Facility, payment must be settled in full within the strictly defined timeframe specified on your approved commercial credit agreement (e.g., Net 7, 14, or 30 days from the date of the Tax Invoice).
The Company reserves the right to freeze, reduce, or alter an account’s credit limit at any time without prior notice. If an order causes the Trade Account to exceed its approved credit ceiling, the balance over the limit must be paid immediately via cash, credit card, or electronic funds transfer (EFT) before the order will be processed, manufactured, or released.
Legal ownership, title, and property of all goods supplied by the Company remain exclusively with Melbourne Building Products Pty Ltd and do not pass to the Trade Account holder until all relevant invoices, secondary charges, late fees, interest fees, and outstanding balances owed by the Account Holder are paid in full.
Until full title passes to the customer, the Trade Account holder grants the Company, its employees, and recovery agents an irrevocable license to enter any commercial premises, construction site, project zone, or warehouse where the goods are stored to physically locate, inspect, and repossess the unpaid inventory.
The Trade Account holder explicitly acknowledges that these terms constitute a Security Agreement for the purposes of the Personal Property Securities Act 2009 (Cth) (PPSA). The Company reserves the right to register its security interest on the Personal Property Securities Register (PPSR) as a Purchase Money Security Interest (PMSI) to protect its asset equity and preserve priority over third-party financiers.
If a Trade Account holder fails to settle any outstanding invoice within their mandatory commercial payment window, the Company will execute immediate enforcement protocols:
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The primary Trade Account and all associated sub-profiles, contractor links, or builder access tiers will be placed on an immediate administrative lock.
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No further orders will be fulfilled, warehouse staging loops will be frozen, and active shipments in transit may be legally recalled, intercepted, or diverted at the customer's expense.
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Interest will accrue daily on all overdue amounts from the day after the payment due date until the balance is paid in full. Interest will be calculated at a rate of 10% per annum (compounded monthly). Both parties agree that this interest rate is a reasonable, genuine pre-estimate of the commercial loss suffered by the Company due to non-payment and does not constitute a penalty.
If an account remains unpaid past 30 days from the invoice due date, the debt will be outsourced to a professional collection agency or legal firm. The Trade Account Holder explicitly agrees to indemnify and pay the Company for all collection costs, commissions, legal fees calculated on a full solicitor-client basis, court costs, administrative outlays, and filing expenses incurred by the Company to execute debt recovery.
The Trade Account holder acknowledges that the Australian Consumer Law does not legally mandate refunds or exchanges for change-of-mind purchases. As a restricted commercial courtesy, voluntary change-of-mind return requests may be evaluated only if formally lodged via email within 7 calendar days from the exact date of delivery or store collection. Goods must be completely unused, uninstalled, unassembled, and housed in their immaculate, original, undamaged packaging. A mandatory 20% restocking fee applies to all approved change-of-mind returns.
Trade customers explicitly acknowledge that commercial quantities or project-level volume orders are strictly ineligible for change-of-mind returns, cancellations, or exchanges.
The following item categories are permanently excluded from change-of-mind returns, voluntary modifications, or store credits under any circumstances:
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Custom-made, altered, or special-order products ordered specifically for a client project.
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Products cut to size, customized, or modified at the customer's request.
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Toilet seats and associated hygiene-sensitive items if the outer plastic shrink-wrap or cardboard packaging has been unsealed, opened, or broken.
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All products procured under a standard Trade Account come with a strict 1-year standard manufacturing warranty starting exclusively from the original tax invoice date. This voluntary warranty provides for the replacement of the product or individual component parts only, protecting exclusively against inherent structural manufacturing defects. We do not cover any labour costs for the removal, repair, or installation of the product under this voluntary framework.
This voluntary warranty strictly excludes coverage for faults, leaks, or product degradation resulting from misuse, physical abuse, lack of maintenance, or incorrect installation. All plumbing, electrical, and structural items must be installed strictly by a fully qualified, licensed, and registered Australian tradesperson in accordance with state laws. Installation or modification by an unlicensed individual instantly voids all voluntary standard and premium warranty lifecycles.
⚠ CRITICAL INDEMNITY NOTICE — PLEASE READ CAREFULLY
To the maximum extent permitted by law (including Section 64A of the Australian Consumer Law), Melbourne Building Products Pty Ltd does not cover, pay for, reimburse, subsidize, or accept financial liability for any plumbing labour, electrical labour, carpentry labour, secondary installation costs, removal expenses, re-installation fees, call-out charges, trade service costs, or third-party repair bills under any circumstances whatsoever.
This absolute commercial exclusion of labour liability applies across all product categories and operates universally across all trade tiers—including retail cash customers, standard Trade Account holders, and licensed Builder Account holders.
Subject to Section 10 of these terms, where goods are supplied to a business and are not of a kind ordinarily acquired for personal, domestic or household use or consumption, the Company’s liability for a breach of any guarantee implied by the Australian Consumer Law is expressly limited to:
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The replacement of the goods or the supply of equivalent goods; or
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The repair of the goods.
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The Company accepts zero liability for auxiliary, secondary, or consequential costs resulting from a product defect, including but not limited to structural alterations, tiling modifications, plastering, cabinetry removals, floor restorations, or business interruption losses suffered by contractors, tradespeople, or property owners, except where such exclusion is expressly prohibited by the Australian Consumer Law.
When collecting an order directly from our warehouse depot locations, the registered Trade Account holder must personally present a valid government-issued photo ID (e.g., Australian Driver’s License) and the original digital or printed Order Confirmation sheet. Goods will be withheld indefinitely if identity cannot be confirmed.
If the account holder utilizes an employee, subcontractor, or transport agent, they must notify the Company in writing prior to arrival via SMS text message or registered account email. The verification message must explicitly contain:
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The full legal name of the authorized pickup person.
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The agent's contact phone number.
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The specific order confirmation number.
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Agent Identification: The authorized pickup person must present a valid government-issued photo ID matching the account holder's written notice upon arrival.
If an authorized pickup agent wants to add additional tools, fixtures, spare parts, or items to an order at the counter: No additional items will be processed or un-picked unless the primary Trade Account holder provides instantaneous written approval via SMS text message or email directly to our counter staff. Any approved additional charges will be billed directly to the Trade Account holder's profile. If no instantaneous written approval is provided, no extra items will be supplied.
Nothing in this commercial trade policy excludes, restricts, or modifies any condition, warranty, guarantee, right, or remedy implied by the Australian Consumer Law (ACL) and the Competition and Consumer Act 2010 (Cth) that cannot be lawfully excluded or limited. This policy operates concurrently and in addition to non-excludable statutory rights.
Pursuant to Section 64A of the Australian Consumer Law, this clause applies to goods or services supplied by the Company that are not of a kind ordinarily acquired for personal, domestic, or household use or consumption. To the maximum extent permitted by law, the Company's liability for failure to comply with a consumer guarantee is limited strictly to:
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The replacement of the goods or the supply of equivalent goods;
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The repair of the goods;
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The payment of the cost of replacing the goods or of acquiring equivalent goods; or
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The payment of the cost of having the goods repaired.
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The Company reserves the absolute right to determine which of the above methods of remediation will be deployed.
In the event of a verified minor product failure or technical defect as defined under the ACL criteria, the Company retains the exclusive right to determine the method of remediation. The Company may choose to provide a replacement component part, provide a full replacement of the identical product, or issue a targeted store account credit.
Where a product suffers a verified major failure as defined under the ACL framework, and statutory limitations under Section 64A do not apply, the customer may choose between a direct replacement of the item (subject to inventory availability), an equivalent store account credit, or a full refund applied directly to the original payment channel.